Shipping & Returns

Delivery at a glance

• Tracking: we send your tracking number by email or WhatsApp within 24 hours of dispatch.
• Delivery time: usually 7–14 business days, depending on destination.
• Shipping cost: $12.90 per order, or free on orders of $199 or more.
• Destinations: we ship to 30+ countries, including the United States, United Kingdom, Canada, Australia and European Union countries.

Discreet packaging

Orders are sent in plain outer packaging with no medicine names or pharmacy branding on the outside.

Customs and import rules

Rules on importing medicines vary by country. Before ordering, please check that the medicine can be legally imported where you live. Customs authorities may inspect, delay or refuse parcels, and any duties or taxes are your responsibility.

Returns

For safety reasons we can't accept returns of medicines once they have been delivered.

Damaged, incorrect or missing items

If your order arrives damaged or contains the wrong item, contact us within 7 days of delivery at support.wecaremeds@gmail.com or on WhatsApp +91 86574 82565, with photos of the parcel and contents. We'll send a replacement or refund you.

Parcels that don't arrive

If your parcel hasn't arrived within 30 days of dispatch, contact us and we'll reship your order or give you a refund.

Cancellations

You can cancel free of charge within 12 hours of placing your order, as long as it hasn't been dispatched. Call +1 (307) 394-9835 or message us on WhatsApp.