Privacy Policy

1. Who we are

This policy explains how WeCare Meds ("we", "us") handles personal information collected through wecaremeds.com. Contact us about privacy at support.wecaremeds@gmail.com.

2. Information we collect

• Order details: your name, phone number, email address, delivery address, order notes and the items in your cart, which you send us when you check out.
• Messages: anything you send us by email, phone or WhatsApp — for example a prescription you choose to share.
• Cart and preferences on your device: your cart, discount code and cookie choice are stored in your own browser (local storage) so they're remembered between visits. They are not sent to us until you place an order.
• Analytics: if you accept analytics cookies, Google Analytics 4 collects information such as pages visited, device and browser type, and approximate location. If you decline, analytics cookies are not used.

3. How we use it

• To confirm, process and deliver your order and arrange payment.
• To answer your questions and provide support.
• To understand how the website is used and improve it (only with your consent).
• To meet legal obligations and prevent fraud.

4. Who we share it with

• Delivery companies — your name, address and phone number, so they can deliver your parcel.
• Payment providers — the details needed to take your payment, under their own privacy policies.
• Email and messaging providers — which carry our messages with you.
• Google — analytics data, only if you accept analytics cookies.
• Authorities — where the law requires it.

We do not sell your personal information.

5. Cookies

We ask for your consent before using analytics cookies. You can change your choice at any time by clearing this site's data in your browser, after which the cookie banner appears again.

6. How long we keep it

We keep order records for as long as needed to fulfil the order and meet legal and accounting requirements, and support messages for as long as needed to resolve your query.

7. Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, object to or restrict its use, and withdraw consent. Email support.wecaremeds@gmail.com and we'll respond within 30 days.

8. Security

This website uses an encrypted HTTPS connection. No website or email system is completely secure, so please don't send card numbers or passwords by email.

9. Children

Our services are for adults aged 18 and over. We do not knowingly collect information from children.

10. Changes

We may update this policy. The date at the top shows when it last changed.