Waiting for a parcel is easier when you know what's happening. Here is exactly what happens between placing your order and receiving your tracking number.
1. You place your order
When you complete checkout you'll see an order reference on screen (it starts with WCH-). Keep it handy — it's the quickest way for our team to find your order if you contact us.
2. Our team reviews it
We check the items, quantities and delivery address. If anything needs confirming, we'll get in touch by email, phone or WhatsApp using the details you gave us.
3. Discreet packing and dispatch
Your medicines are packed in plain outer packaging with no medicine names or pharmacy branding on the outside, then handed to the carrier.
4. Your tracking number — within 24 hours of dispatch
We send your tracking number by email or WhatsApp within 24 hours of your order being dispatched. You can use it on the carrier's website to follow your parcel.
If something doesn't look right
- Changed your mind? You can cancel free of charge within 12 hours of ordering, as long as the order hasn't been dispatched.
- No tracking updates? Contact us with your order reference and we'll check with the carrier.
- Parcel not arrived within 30 days of dispatch? We'll reship your order or refund you.
Delivery times, costs and destinations are set out in full on our Shipping & Returns page. Questions? Contact our support team — we're available 24/7.
Medical disclaimer: this article is general information, not medical advice. Always speak to a qualified doctor or pharmacist before starting, stopping or changing any medicine.